Senior Customer Relationship Manager - Italy (f/m/div)

Job description

About Penta

At Penta we're on a mission to simplify business banking, allowing business owners to focus on the things they really love. They can open a bank account online in minutes, get debit cards for employees, send affordable foreign transfers and easily integrate their accounting solution into Penta. More than 7.500 businesses use Penta today and we are growing quickly.

We are building up a talented international team to grow the product and expand in Europe.

Be part of our journey to become Europe's most wanted business bank account!

 

About your new role

  • You will be one of the key account managers for our Italian clients

  • You will help shaping and improving internal operation processes for the Italian market

  • You will collect customer insight and report it to the product team.

Requirements

What we expect from you

  • You have experience in CRM or Customer facing roles (from 2-4 years) 
  • Experience in finance, banking or start-ups (banking preferred)
  • MS Office, Ticketing, G-Suite, Back-office, Confluence, Trello, Slack, CRM Systems
  • You are fluent in Italian and English (German would be a plus!) 

  • You are empathetic, friendly, proactive and a team player 

  • You are based in Milan

  • Open to travel occasionally to the different offices

  • You are able to work in a high pace environment.

 

 

What you can expect from us?

  • Choice of computer

  • Personal learning budget

  • A high degree of autonomy paired with a flat hierarchy

  • Great office atmosphere and the ability to change the way banking works for SMEs

  • Working with a great team in our amazing office in Milan incl. free drinks and snacks, community events and other employer benefits (e.g. meals ticket)

  • Company-wide events - we believe hard work and success deserve to be celebrated both in and out of our office

  • A strong network of companies and experts as part of the finleap family, Europe's No.1 fintech ecosystem.